We’re Here to Help

If you’re having technical issues with one of our systems – SIS or Moodle – please call the Technical Helpdesk at 1-866-774-5333, ext. 5322 or email techsupportstudent@adlc.ca.


Student Information System (SIS)

The ADLC Student Information System (SIS) provides education partners with more access to self-serve options.

SIS provides you with an efficient way to register students, track performance, and maximize your time. SIS is compliant with Government of Alberta’s Provincial Approach to Student Information (PASI) requirements and uses the benefits of a modern and robust software system. We’ve assembled your best questions and our training materials to help you get started.

What are some of the key benefits of SIS?

  • Manage your own student enrolment
  • Use a modern, intuitive interface
  • Create your own sections and add teachers
  • Manage your own courses
  • Register and track performance

Is there help available?

Absolutely. Help is available online through video and PDF. Our Learning Network Help Desk is also available to help you. Call 1-866-774-5333, ext. 5378 or email learningnetwork@adlc.ca

How do I get access to SIS?

Check with your school’s Distance Education Facilitator to find out if you’re registered with ADLC. If you’re not, there’s a simple form you can fill out to register with ADLC.

Using SIS Technical FAQ:

Grade books for online courses can be found under the “Gradebook” link, while gradebooks for print courses can be found under “Gradebook Offline”. Grades can be printed by using the “Print Page” button on the Gradebook or Gradebook Offline screen. This is for Student Instruction (SI) courses only. Teachers who want to track their grades for Teacher Support (TS) courses can use the Moodle gradebook if they desire.

  • Marks for Teacher Support courses are NOT pulled from Moodle into SIS and will not show in SIS. We don’t track student progress for any Teacher Support (TS) sections. SIS is used for registration purposes only for Teacher Support sections. It’s the responsibility of the affiliation (school partner) to teach, track, and record marks in their own SIS. Affiliates (school partners) are responsible for submitting marks to Alberta Education.
  • Student Instruction course marks are downloaded from Moodle and updated in SIS every four hours. SIS also tracks student progress.

If you’ve forgotten your password, click the “Forgot your Login and/or Password” link on https://sis.adlc.ca

If you get an error message that says “Please specify a valid Login or Email address,” your username is not registered with us. Please speak to either your affiliation’s Super User or an ADLC support staff member to see if you haven’t been set up yet or if a username is already available for you.

Student passwords are now visible under “Basic Information” for the student.

Affiliation Super Users can access this information by clicking on the “Students” tab in SIS and selecting “Students Login Info”.

To maintain PASI compliance, phone numbers in SIS must be entered without parentheses, dashes, or spaces.

EXAMPLE: 8674451876 not (867) 445-1876

Yes, incorrect birth dates can be changed. After selecting the student, click “Identifications”. There, you can either edit information in the most current identification document (date of birth included) or enter a new identification document.

Courses that contain VV, EF, or NAC are for particular schools and programs. For schools enrolling students in Student Instruction or Teacher Support sections, please do not choose courses that include VV, EF, or NAC in the listing.

Super Users can edit teacher information by clicking on the “Teacher” tab and going to “Edit Information”. Staff roles are found under the “Affiliations” tab. Please email learningnetwork@adlc.ca if you require changes to existing staff roles.

Teachers can be inactivated under the “Teachers” tab by setting them to archived under their status, which will change the user to inactive. Students can’t be inactivated at this time.

This feature is not yet available, but we’ll be adding it eventually.

Once you find an existing student in the system, click the “Transfer Student” icon (Green Arrow). This will change the affiliation and allow you to add a student to a class list.

When looking at the student, click on the “Address” link to add an address.

This is an error we’re currently investigating. In the meantime, if you receive an “UNKNOWN ADDRESS” error—even if there’s an address entered in Genius—go into the “Addresses” tab (on the student panel) and click “Save” without entering anything. This should take care of the error message so you can successfully enrol a student.

To view materials already ordered, click on the student, then select “Materials”. If the materials haven’t been shipped yet, this is your chance to cancel the order (if made in error) so that no charges are incurred.

Every school division has a staff member who handles Locally Developed Curriculum (LDC). Consult your division office if you’re uncertain if you have permission to offer an LDC course.

Logins are the same for both. If you encounter problems logging in, please contact our support staff at 1-866-774-5333, ext. 5322 or email techsupportstudent@adlc.ca.

Although it’s possible to open Genius in multiple tabs, we recommend using Genius in a single tab or window to prevent data corruption from occurring.

No, only Student Instruction marks are. TS marks should be tracked in your own SIS.

Students will need to be enrolled in each course in a bundle separately. You’ll find courses listed in the Course Catalogue.

Bundle Courses

IT Essentials: NET 1010 – Digital Technology, NET 2020 – Workstation Technology and Operations, NET2080 – Laptops and Peripherals, NET 2110 – Telecommunications, NET 3100 – Network Media and Devices

CCNA Discovery 1 (Introduction to Networks): NET 2030 – Network Structures, NET 2040 – Network Media and Devices, NET 2050 – Open System Interconnection, NET 2060 – Network Protocols, NET 2070 – Local Area Networks

Entrepreneurship Essentials: ENT 1010- Challenge and Opportunity, ENT 1020 – Elements of a Venture Plan, ENT 2010 – Analyzing Ventures, ENT 2020 – Financing Ventures, ENT 2030 – Marketing the Venture

Tourism Essentials: TOU 1010 – The Tourism Sector, TOU 1030 – Quality Guest Service, TOU 1050 – Accommodation Industry, TOU 2010 – Event Management, TOU 3040 – Accommodations Operations

When you use the search box (“Find a Student”) in the top right corner of SIS to locate a student, you can type in only the first name of a student, only the last name of a student, or last-name, first-name (with comma between the two), but it won’t work if you type in the first name followed by the last name.

Example: John, or Smith, or Smith, John, but NOT John Smith

If you’ve added unwanted materials to an enrolment, you can simply delete those materials as long as they haven’t shipped yet. To check whether an item has shipped, go to the student’s “Materials” page. If a box with toggles in it appears, the materials haven’t been shipped. Select the item you want to remove from your order and click “delete”.

If you are a school facilitator, you can request extensions for both funded and unfunded students enrolled in Student Instruction sections within six months of their expiry date. Beyond six months, we will consider the student a new registration with no prior grades available for the course. Teacher Support enrollments are not eligible for extensions.

There is no charge for extensions for funded (school-aged) Alberta students. Funded (adult or Out-of-Province) students, will be charged for any extension granted.

If you would like to request an extension, please email registrations@adlc.ca.

On the student’s profile page, click the “Materials” button on the left-hand side, then use the “Add New Materials” button to order materials.

Chrome is the required web browser for accessing SIS. Download Here.

This is only for statistical purposes. We use it to gather information on how schools are using our TS courses. There is no difference in cost or in course access. (Remember: as of August 15, 2017, there are no TS enrolment fees for funded students!)

If you think the student will be using the course in full, select “Full”. If you think the student will just be using part of the course to supplement what they are already doing in your classroom, select “Resource”.

There is no way to go back in the system and change your answer so just make your best guess at the time of enrolment.

If you have further questions, please feel free to contact the Learning Network Help Desk at learningnetwork@adlc.ca or phone 1-866-774-5333, ext. 5378.

Students will show on the Active Students list if they are enrolled in a section through your school or if they have had an active school enrollment for the current school year.  Once the student does not meet those criteria, the student will automatically be removed from the Active Students list but will still be accessible under the Academic Students list.

Using your Super User role in SIS, click on the Affiliations tab.

-Click on the name of your affiliation and, from the menu on the left-hand side, under the Academic heading, click Students.

-This is a list of students who no longer have an active enrollment in a section or an active school enrollment for the current school year. If another school enrolls the student in SIS and affiliates that student with their school, the student will no longer show on your list.

You cannot remove a student from your Active Students list.

-Students will show on the list of active students if they have an active course enrollment with your school or if they have had an active school enrollment in SIS for the current school year.

-Once the student does not meet these criteria, the student will automatically be removed from the Active Students list but will still be accessible under the Academic Students list.

-If another school enrolls the student in SIS and affiliates that student with their school, the student will no longer show on any of your lists.

SIS Lexicon

Affiliate – Partner school or organization

CAP – (Found in the teacher area or the system) refers to the maximum number of students a teacher can supervise.

Complete Enrolment – This is the same as finalizing a student.

Co-requisite (Course Requisite) – Bundled courses, such as Entrepreneurship and Tourism, for example.

Course Assets – Materials associated with a section.

Course Catalogue – List of available courses.

Current Expiration Date – Indicates when a course is set to expire. This will change if an extension is granted.

Dropped Courses – Withdrawals.

End Date – Reflects the pacing or anticipated timeline for a student. This can be adjusted by using the “Change Dates” button in the “Current Enrolments” link of a student’s file.

Extensions – Extends an enrolment past the expiry date. (currently unavailable to affiliates). Choices for extensions are three months ($30 for unfunded/free for funded) or one year. A course can be extended for three months a maximum of four times (equivalent to one year). After a year, students must be re-enroled. Only three-month extensions are available to students attached to the ADLC Affiliation.

Granted Extension Type – Indicates the length of time in months that the course enrolment has been extended. For example: Short Term (3 months).

Granted Extension – Indicates the number of times course enrolment has been extended.

Original Expiry Date – One year from the student’s original registration date.

Registration Date – The date a student was enrolled in a section (course) in SIS. This date can’t be changed. To view the registration date, go to “Current Enrolments” and “Actions”. Click “Edit” to view the date.

Reinstatements – Activates a dropped enrolment that has not reached its expiry date (currently unavailable to affiliates).

Sections – Courses. Students are always enrolled in sections, never in courses. Courses are similar to what are known to us as templates.

Start Date – Reflects the pacing or anticipated timeline for a student. This can be adjusted by using the “Change Dates” button in the “Current Enrolments” portion of a student’s file.

Status – Indicates the course status. The options are “Active,” “Completed,” “Withdrawn With Funding,” or “Withdrawn Without Funding”.

Super Affiliate – School division.